Logistics teams rely on fast, repetitive calls to keep operations moving. Bolna voice agents can confirm deliveries, coordinate schedules, answer shipment questions, and route urgent exceptions without slowing down your ops team.
These agents are usually deployed in another primary industry, but they also fit common logistics phone operations.
A voice agent for high-volume support lines. It verifies callers, checks order history, handles routine issues, and hands off tricky cases with context.
A voice agent that calls shoppers after checkout drop-off, answers final purchase questions, and nudges them back to payment before intent fades.
A voice agent that confirms COD orders before dispatch, verifies customer intent and delivery details, and helps reduce fake or abandoned shipments.
Logistics teams use AI voice agents to confirm deliveries, reschedule missed drops, answer shipment status calls and pass exceptions to a human dispatcher. Bolna's COD confirmation and customer support templates cover the most common customer calls in English and Hindi. Driver and dispatch calls are built from the same parts: a prompt, shipment details passed as context variables, and custom functions that read and update your systems.
| Call type | What the agent does | Template |
|---|---|---|
| Pre-delivery confirmation | Calls the recipient before dispatch to confirm the order, payment intent and delivery details. | View agent |
| Delivery rescheduling | Captures a new delivery date or slot when the recipient is not available and records it as extracted data. | View agent |
| Shipment status queries (inbound) | Answers where-is-my-order calls by looking up the tracking ID through your API, and transfers complex cases to a person. | View agent |
| Driver and dispatch coordination | Calls drivers to confirm pickups, routes or arrival times and logs each answer for the ops team. | Custom build |
| Exception escalation | Transfers calls about damaged, lost or delayed shipments to a dispatcher and can send the reason to your system before the transfer. | Custom build |
| Post-delivery feedback | Collects satisfaction ratings and delivery feedback after the shipment arrives. | View agent |
Yes, if the system has an API. A custom function calls your endpoint during the call with the tracking or order ID and the agent reads back the result.
Yes. Bolna supports Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Urdu and other languages. You can start each call in a chosen language by adding an agent_language column to the batch CSV.
Upload the shipment list as a CSV batch from the dashboard or the Batch API. Each column is passed to the agent as context, and you can run the batch now or schedule it.
The transfer call tool hands the live call to a dispatcher or support number. An optional pre-call webhook sends the reason to your system before the transfer happens.
Every call produces a transcript, recording and the extracted fields you define. A webhook can send them to your backend, to Zapier or Make, or into a Google Sheet.
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