Restaurants and hotels miss revenue every time a call goes unanswered during peak hours. Bolna voice agents handle reservation requests, answer menu and availability questions, and transfer anything unusual to your team, so your staff stays focused on the guests in front of them.
These agents map most directly to hospitality teams and operational phone tasks.
A front desk voice agent that answers every call, books visits, captures guest or patient details, and routes special requests without making callers wait.
A voice agent that runs post-purchase or post-visit surveys, captures structured sentiment, and routes negative feedback before it becomes churn.
A salon booking voice agent that handles service selection, stylist preferences, booking, and reminders while the staff stays focused on clients in the chair.
Hotels, restaurants and salons use AI voice agents to answer reservation calls, handle common guest questions and collect feedback after a stay or visit. Bolna's front desk and salon booking templates answer inbound calls, check availability in Cal.com and book the slot during the call. Calls the agent should not handle, such as complaints or large group bookings, can be transferred to your staff.
| Call type | What the agent does | Template |
|---|---|---|
| Reservations and bookings | Answers inbound calls, checks open slots in Cal.com and books the reservation for the guest. | View agent |
| Salon and spa appointments | Collects client details, checks slot availability and books the appointment without staff involvement. | View agent |
| Guest questions | Answers questions about timings, amenities, menus and policies from a knowledge base of your documents. | View agent |
| Escalation to staff | Transfers complaints, special requests and anything outside the prompt to a staff phone number. | Custom build |
| Post-stay or post-visit feedback | Calls guests after their visit to collect NPS scores, ratings and comments. | View agent |
| WhatsApp follow-up | After a call, a Bolna workflow sends an approved WhatsApp template through AiSensy, such as a booking confirmation. | Custom build |
Yes, through the Cal.com integration, which fetches open slots during the call. If your reservation or property system has an API, a custom function can check availability there instead.
Yes. Connect your AiSensy account and add a WhatsApp step to a Bolna workflow after the call. It sends an approved template from your WhatsApp Business number.
Bolna supports English, Hindi, Spanish, French, Dutch, Tamil, Telugu and other languages. The front desk template works in English and Hindi, and you can add more languages to any agent.
Yes. The transfer call tool routes the live call to a number you set, for example your front desk or duty manager, and you describe in the tool when to transfer.
Pricing is per call minute and depends on the providers you choose. See bolna.ai/pricing for current rates.
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