Healthcare front desks are overwhelmed with routine calls. Bolna voice agents answer them at any hour, book appointments into a connected calendar, answer common questions from your clinic information, and transfer urgent or clinical calls to staff.
These agents map most directly to healthcare teams and operational phone tasks.
A voice agent that helps new users get started, confirms key setup steps, answers common questions, and hands off edge cases before they churn.
These agents are usually deployed in another primary industry, but they also fit common healthcare phone operations.
An AI receptionist that answers every call, books visits, captures guest or patient details, and routes special requests without making callers wait.
An AI voice agent for healthcare answers routine patient calls, books appointments into a connected calendar, and transfers urgent or clinical calls to staff. Bolna agents can answer a clinic's number at any hour and respond to questions from a knowledge base of your clinic information. You decide in the prompt which topics the agent handles and which go straight to a person. The same agents can also call patients for reminders and feedback.
| Call type | What the agent does | Template |
|---|---|---|
| Front desk and appointment booking | Answers inbound calls, checks open slots in Cal.com and books the appointment during the call. | View agent |
| Clinic information | Answers questions about timings, location, doctors and services from a knowledge base of your documents and web pages. | View agent |
| Urgent and clinical calls | Recognizes the urgent cases you list in the prompt and transfers the caller to clinical staff right away. | Custom build |
| Appointment reminders | Calls patients before a visit to confirm, cancel or reschedule, using appointment details from a CSV or your system. | Custom build |
| Patient onboarding | Calls new patients or health app users after sign-up to explain next steps and answer first-use questions. | View agent |
| Patient feedback | Collects satisfaction ratings and structured feedback after a visit. | View agent |
For HIPAA, SOC 2, GDPR or other certification requests, contact support@bolna.ai. Confirm your requirements with the Bolna team before you route patient data through the platform.
You list urgent situations in the prompt and add a transfer call tool. When the agent hears one, it transfers the live call to your staff number with a short handoff message.
Yes, through the Cal.com integration, which checks open slots and books the one the patient picks. If your scheduling system has its own API, a custom function can check and book slots there instead.
Yes. Bolna supports Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali and other languages, and a multilingual agent follows the patient when they switch language mid-call.
Yes. Caller identification matches the incoming number against your API, a CSV or a Google Sheet and adds details such as name and last visit to the agent's context.
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